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Technical Support

Learn more about our products, find answers, get the latest updates, and connect with other product users.


Hexagon Geospatial Support Portal

Learn more about the Support Portal and how it works.


Hexagon Geospatial Community

Read about the Community and what it has to offer.

 

Geospatial Knowledge & Support

 

Luciad Portfolio Support 

Customer Service: customerservices.luciad.gsp@hexagon.com
Luciad Product Support (existing customers only): support.luciad.gsp@hexagon.com

 

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eTraining (Power Portfolio)

Learning at the speed of business: Have a question but no time for formal training? Check out eTraining! It's fast, focused, and free!

eTraining

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Licensing (Power Portfolio)

Resources include instructions, tools, forms, and resolving common issues related to Power Portfolio and M.App Enterprise licensing. Learn how to generate a license, re-host a license, and how to set up a license server.

Hexagon Geospatial Licensing

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Power Portfolio and M.App Portfolio Downloads

Hexagon Geospatial Power Portfolio and M.App Enterprise products are available for download, as well as example data, common reference data, language packs, and utilities for select products.

Hexagon Geospatial Downloads

 

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Phone Support

Specifically designed for our Maintenance customers, Hexagon Geospatial provides access to technical resources through various regions, in various languages, on the various Hexagon Geospatial local and portfolio products. Please select the appropriate region or portfolio for contact information

New to the Support Portal?

Available 24 hours a day, our new single sign-on, mobile-ready Hexagon Geospatial Support Portal is here to manage all your support issues.

New to the Community?

Gain, exchange, and share knowledge, or discuss topics with other Hexagon Geospatial Product pioneers and experts to get the most out of Hexagon Geospatial products.

Software Maintenance Program

Software Maintenance is a comprehensive support program available to all customers on a yearly subscription basis.