About Hexagon Geospatial Software Maintenance Programs

software maintenance

What is it?

Software Maintenance is a comprehensive support program available to all customers on a yearly subscription basis. This program provides quick and thorough assistance to specific issues, involving you in the process.

When you purchase a Software Maintenance contract, you always receive the most recent product updates and fixes as well as support.

What do you get?

  • Access to our Support Portal – direct access to technical support analysts.
  • Logging and tracking of your specific issues.
  • Automatic no-cost upgrades to all major and minor software versions.
  • Hexagon Geospatial access to your environment via remote desktop sharing for troubleshooting issues, if you choose.
  • Access to our Hexagon Geospatial Community.

Support Portal

To get in touch with our support analysts, use the Support Portal to submit a support ticket to Hexagon Geospatial, or place a phone call. Both the Support Portal and the Hexagon Geospatial Community are available 24 hours a day.
Using the Support Portal includes these benefits:

  • Experienced software support analysts to guide you
  • Opening, tracking, and updating of support tickets
  • Knowledge base searches through Hexagon Geospatial Community

Our industry-leading technical support team is dedicated to assisting customers with issues related to the operation of our solutions.

Every technical support engineer has access to a team of Hexagon Geospatial technology experts.

Software Upgrades

Automatic upgrades are part of the Software Maintenance program, ensuring you have the most up-to-date version of your Hexagon Geospatial software. Software upgrades are released in the form of fixes, services packs and full releases.

When a new version of a product is released, it is delivered to customers holding current Software Maintenance contracts via an Internet download. Service packs and fixes are made available for delivery on announced release dates .

Licenses must be under a Software Maintenance program to transfer to another machine or platform of equal value. In other situations, licenses may be transferred for a fee.

Hexagon Geospatial Community

Hexagon Geospatial Community is our central information hub, on which our customers, partners and prospects can find in-depth technical information across all our products.

The Community hosts:

  • Discussions in all our support and developer forums
  • Knowledge & Support including product-specific content like tutorials, Q&A, and Release Guides
  • Subscription-based Developer Network including developer tools and foundational knowledge
  • eTraining modules

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